Privacy Notice for Customers

This Privacy Notice provides details on how we collect and handle your personal data when you use this website. It covers any information you may provide while browsing the website, as well as any personal data collected when you inquire about our services or when you proceed with bookings.

We are transparent about the processing of your personal data. We are acting as a data controller under the UK GDPR and the Data Protection Act 2018.

We are:

Ammy enterprise

Liverpool

Phone: 4407983233575

Email: [email protected]

What personal data do we collect about you? How will we use that personal data? What is our legal basis for processing your data?

We collect information about you when you register an account with us or book our services and for commercial purposes.

1. Customer account

You can choose to register for a customer account on our website. To create your account, we request your phone number. Upon providing your number, you'll receive a confirmation code via SMS for verification. This information is solely used to establish your account, where you can access your orders history and see or amend your contact details. By providing your details, including your phone number, name, surname, email and address, you agree to create an account with us.

You can reschedule or cancel appointments for services through your customer account. If you wish to delete your customer account and all personal data stored in it, you may do so by contacting us. Please note that certain data may be retained for administrative, legal, or security reasons, as required. While registering for a customer account is not mandatory, please be aware that without an account, access to your order history may not be available.

Once you have created an account, we are permitted to send you marketing information under the legal basis of legitimate interest. You can opt out of receiving our marketing emails at any time.

2. Booking of Services

When you book a service on our website, you will need to provide your name, surname, phone number, email and address (if applicable).

To complete billing, we need your name, surname, phone number and email. Payment links or QR codes will be sent through your preferred communication channel.

We utilize your email address to engage in communication with you. This includes sending both transactional and service-related emails to keep you informed about your activities on the website. For example, you may receive emails:

3. Marketing

We can send you marketing information if you have registered an account with us, booked a service and our legal basis for doing so is legitimate interest.

You can also choose to receive marketing from us by signing up to receive it with your email address. You can opt out of receiving our marketing emails at any time.

If you unsubscribe from any emails, we will keep your email address in a suppression list for five years so that we don’t email you again by accident. This is a legitimate interest for us.

Handling of personal data during payment transactions

All card payments made on our website are managed by our trusted payment service providers. This means that we do not collect or store any card details ourselves. Instead, our payment service providers handle the transaction process securely and in compliance with industry standards for data protection.

Do we use any automated decision making?

No automated decision-making takes place on our website.

Who do we share your personal data with?

There are a number of instances in which we may share your personal data. We share your personal data with service providers in order for them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data.

We may share your data with:

Finally, we may also share your personal data to comply with applicable laws and regulations, including to respond to requests from public and government authorities, or to otherwise protect our rights, safety and privacy.

Do we transfer your personal data outside of the UK?

We do not transfer data outside of the UK.

How long do we keep your personal data for?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will hold your data for seven years for HMRC purposes if you have purchased a service from us. If you unsubscribe from any emails, we will keep your email address in a suppression list for five years so that we don’t email you again by accident. This is a legitimate interest for us.

Your rights as a data subject

You have rights in respect of our processing of your personal data which are:

If you wish to exercise any of these rights or if you have any questions or comments regarding the processing of your personal data, please reach out to us using the contact information provided above.

Privacy Notice updates

We may periodically revise this Privacy Notice by publishing a new version on our website to reflect changes in our practices or for other operational, legal or regulatory reasons. Please review this page of our website occasionally to ensure that you are satisfied with any modifications.